Privacy Policy - HTALDARK
آخر تحديث: March 7, 2026
🔒 Privacy Policy
Last Updated: February 5, 2026 · Htaldark, Morocco
Welcome to Htaldark ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services for food, grocery, and pharmacy delivery in Morocco. Please read this policy carefully. By using the Htaldark app, you agree to the collection and use of information in accordance with this policy.
1 Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and profile picture when you create an account.
- Authentication Data: Login credentials, including data from social login providers (Google, Facebook, Apple Sign-In).
- Delivery Addresses: Home, work, or other addresses you save for deliveries.
- Payment Information: Payment method preferences (Cash on Delivery, digital payments).
- Order History: Details of your past orders, including items, restaurants, and delivery information.
- Communications: Messages sent through our in-app chat with delivery drivers or customer support.
1.2 Automatically Collected Information
When you use our app, we automatically collect:
- Location Data: Precise GPS location to show nearby restaurants and track deliveries. We only access your location when you grant permission and the app is in use.
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: App features you use, pages viewed, and interactions within the app.
- Push Notification Tokens: To send you order updates and promotional notifications.
1.3 Information from Third Parties
- Social Media Platforms: When you sign in using Google, Facebook, or Apple, we receive your name, email, and profile information as permitted by your privacy settings.
- Restaurant Partners: Information about menu items, availability, and order fulfillment.
2 How We Use Your Information
- Provide Services: Process and deliver your orders, show nearby restaurants, and enable communication with delivery drivers.
- Account Management: Create and manage your account, authenticate your identity, and maintain your preferences.
- Order Tracking: Provide real-time updates on your order status and delivery location.
- Customer Support: Respond to your inquiries, resolve issues, and improve our services.
- Personalization: Recommend restaurants and items based on your preferences and order history.
- Communications: Send order confirmations, delivery updates, and promotional offers (with your consent).
- Safety and Security: Detect and prevent fraud, abuse, and security incidents.
- Analytics: Understand how users interact with our app to improve functionality and user experience.
- Legal Compliance: Comply with applicable laws and regulations.
3 Third-Party Services
We use the following third-party services that may collect and process your data:
Firebase Analytics, Crashlytics, Cloud Messaging, and Authentication are used to understand app usage, fix crashes, send push notifications, and manage sign-in securely.
Privacy Policy →Used to display restaurant locations, calculate delivery routes, and enable address selection.
Privacy Policy →4 Data Sharing & Disclosure
- Restaurant Partners: Your order details to fulfill your requests.
- Delivery Drivers: Your name, delivery address, and phone number to complete deliveries.
- Service Providers: Third-party companies that help us operate our services (payment processors, cloud hosting, analytics).
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
5 Data Retention
- Your account is active.
- Needed to provide you services.
- Required by law or for legitimate business purposes.
Order history and transaction records are retained for a minimum of 5 years for legal and accounting purposes.
6 Data Security
- Encryption of data in transit (HTTPS/TLS)
- Secure authentication mechanisms
- Regular security assessments
- Access controls and authentication for our systems
No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7 Your Rights & Choices
Access your personal information through your account settings or by contacting us.
Update your account information at any time through the app's profile settings.
Request deletion via Profile → Settings → Delete Account or by contacting us. Data deleted within 30 days.
Enable or disable location through your device settings. Disabling location will limit app functionality.
Opt out through your device settings or the app's notification preferences.
Opt out via app settings or by clicking "unsubscribe" in our emails.
8 Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete it immediately.
9 International Data Transfers
Your information may be transferred to and processed in countries other than Morocco, including countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
10 Changes to This Privacy Policy
- Posting the new Privacy Policy on this page and updating the "Last Updated" date.
- Sending a notification through the app for significant changes.
11 Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out:
Htaldark Support
We're here to help with any privacy-related questions or requests.
12 Consent
By using the Htaldark app, you consent to the collection and use of your information as described in this Privacy Policy.